On Site Courses: Cancellation requests must be emailed to firstname.lastname@example.org, with the word “Cancellation” in the subject line. To receive a refund (minus a non-refundable $95.00 administration fee) cancellation must be received in writing at least three (3) weeks prior to the scheduled course date. No exceptions will be made, and credit will not be given toward another program. PCE will accept substitutions for registrants only if the PCE office is notified at least 5 business days prior to the course. Refunds will be processed 4 weeks after the course. Money will be refunded in the manner paid, minus a $95 administration fee. PCE reserves the right to cancel courses due to insufficient registration or other circumstances beyond our control. A full refund will be given if such a cancellation does occur.
Independent Study Courses: No refund is issued after course material is sent.
Certification Exams: Certification Exams are non-refundable.
Continuing Education Packets: Continuing Education Packets are not eligible for return. Order cannot be cancelled once order has been shipped.
Any personalized items are non-refundable. Other products may be returned within 15 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit, excluding any shipping charges and minus a $5.00 restocking fee.